Frequently Asked Questions

If you have a question, maybe we have an answer here.

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What percentage of people who subscribe to this site pass the exam?

We ask past subscribers to rate our services, and we've found that many of our subscribers would recommend our site to a colleague. Click here to read what past customers have to say.

Can you guarantee that I will pass my exam?

No. Click here to read what we do guarantee.

Do you offer discounts for institutions?

Yes, depending on group size we offer institutional discounts. Please contact us to discuss special rates for institutions.

What computer equipment do I need to study?

You can access the site with any device that has a browser and an internet connection. Using a desktop or laptop computer will probably make taking the quizzes easier, but the site works just as well on tablets and smartphones.

Can I pause the free practice exam and pick it up later?

Yes. If you need to step away from the free practice exam for a little while, you can come back to it any time. You don't need to save anything - it automatically saves wherever you left off!

Am I allowed to print out the test questions in the practice exams?

Yes, feel free to print out anything you like. We encourage you to study in whatever way works best for you. Please keep in mind that all of our study material is copyrighted and is intended for single users only.

Where do you get the information that is provided for study?

Content specialists who are experts in the field create our content, questions, and case studies.

How many questions are available to me when I sign up?

We maintain a database of thousands of questions so you can take unlimited practice exams. For more information on what else is available when you subscribe, click here.

How much does the study material cost?

Check out our products page for current prices.

How do I extend my current subscription and how much does it cost?

We offer reduced rates for existing subscribers to add more time to their subscriptions. If you would like to extend your subscription, please log in to your account and click on the "My Menu" link at the top righthand side of the page. Your name should appear at the top of the page, followed by a note detailing when your subscription will expire. Directly under that, click on the button "Add more time" and you will see our reduced rates! Any additional subscription time that you purchase will be added to your current subscription, so you won't lose any precious moments of study time.

What are group rates?

If you have a study group of 5 or more people, we offer a discounted rate on each group member's subscription. Contact us so that we can set up discounted rates for you today!

How much is shipping for CDs and hardcopy study guides?

Our CDs are shipped for free via USPS priority shipping. Our hardcopy study guides are also shipped free. They are published through Lulu Press, Inc. and are shipped via ground shipping and may take between 5 and 10 business days to arrive.

How much does it cost to resubscribe?

We offer reduced subscription rates for those of you who have subscribed with us in the past and would like some more time to study. If you would like to resubscribe, please log in to your account and click on the "My Menu" link at the top righthand side of the page. Your name should appear at the top of the page, followed by a note detailing when your subscription will expire. Directly under that, click on the button "Add more time" and you will see our reduced rates!

What's the password to open my study guide or tidbits pdf file?

Both the study guide and tidbits pdf files are passcode protected. The key to unlock these files is in your confirmation of purchase email. If you are unable to find that email, please let us know and we'll send you the key again.

I just ordered my paperback study guide. When will I receive it?

All of our paperback study guides are published by a company called Lulu. Once you place your order, Lulu gets a notification to print your study guide and ship it to you. It may take 5-10 business days for your study guide to go from production to your front door. If you would like to check on the status of your study guide, please contact us and we'll do our best to get you a more detailed shipping estimate.

I ordered a paperback study guide, and I'm having trouble with my order.

If you are having trouble with your order or have questions regarding payments, shipping, etc., please please let us know.

How do I use the Mobile App?

Step 1: Select the number of questions you want to work on.
Step 2: Hit "Start Quiz"
Step 3: Answer questions by tapping one of the options.
Step 4: View the correct answer and read the explanation.
Step 5: Tap on the Next button to go to the next question until you have completed the set.
Step 6: Review your final score.
Step 7: Tap "Restart Quiz" if you wish to do more.

What's your refund policy?

We offer a no-questions-asked refund policy for all subscription purchases within 7 days. For one-week subscriptions, refunds must be requested within 2 days of purchase. Digital items (Tidbits, PDF e-book study guide, and digital CDs) and paperback study guide are non-refundable. Subscription purchases that include digital extras and/or paperback study guide will be refunded minus the cost of the digital extras and paperback. Audio CDs may be refunded and must be returned within 30 days of purchase.

Can I share my account?

No, it is against our terms of agreement for you to share your account with other people. Accounts in violation will be deactivated. In order to protect your personal information, we track user IP addresses and freeze accounts when more than one user is detected. There are two important practical reasons for this: 1) your personal information will no longer be secure if someone else knows your username and password, 2) since our subscription service is designed to be customized to your personal study goals, if you are sharing an account, several of the features of your subscription will not be effective (ex. your missed questions, your progress, and your personal stats). Please contact us if you're interested in a group discount rate (for 5 or more individuals). We're happy to help set that up for you!

Can I pause my subscription?

Yes, you can have your subscription put on hold up to three times. Please contact us to let us know and we'll put your subscription on hold so that you can postpone your studying until you're ready

I'm having trouble logging on.

If you know your username, go to the Login Page to reset your password. Otherwise, go to the Contact Page to let us know, and we'll help you.

I forgot my username. What do I do?

Go to the Contact Page to let us know and we'll help you recover your account.

I forgot my password. What do I do?

Go to the Login Page and on the right side enter your email address to reset your password.

When does my subscription start and end?

Your subscription starts immediately. As soon as you sign up, you can login and start studying right away. For example, if you sign up for one day, your 24 hours starts the moment you hit submit on the checkout page. Click here to check your subscription status to find out when your subscription ends.

Things don't look right on the website.

If you're using an older browser, sometimes our website can display incorrectly. We recommend you download and use a different web browser called Google Chrome. It's better, faster, more secure than other browsers, and may solve problems with the site displaying incorrectly. Click here to download Chrome for free.

I need technical support. How can I get help?

If you're having technical issues, please feel free to contact us and we'll be happy to assist you.

What happens if I fail the exam?

Click here to read our entire zero risk guarantee.

I'm not receiving my daily emails anymore. How do I get back on the list?

Click here and we'll be happy to go ahead and get you back on our mailing list.

How do I get off of your mailing list?

If you are currently on our mailing list and wish to unsubscribe from our emails please go to your Manage Account page and make sure the Receive Emails checkbox is unchecked and save your account changes.

I have not been getting any of the daily emails. What do I do?

If you're not receiving our daily emails in your inbox, then your email provider might be routing the message to your spam/junk folder, so check there first. If you find that's the case, be sure to add us to your email contact list so that the emails go directly to your inbox. If you signed up to take our free exam, you will receive our daily emails for 7 days. If you have a subscription with us, you will receive our daily emails for the length of your subscription.

Where can I find additional information for studying for the exam?

Our Information Page has many links that should be helpful to you.

How much time should I spend studying?

Generally, we've found that people who spend at least 200-300 hours studying are successful with the exam.

Still have a question?

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